Refund Policy

At Zamia L.L.C., we strive to offer high-quality products and excellent customer service. However, we understand that sometimes it may be necessary to return an item. This Refund Policy outlines the terms and conditions under which we accept returns and process refunds. We recommend that you read this policy carefully to ensure you understand your rights and responsibilities.

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. It is important to review your purchase as soon as you receive it to ensure you are satisfied with your order.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Unused: The item must be in the same condition as when you received it, with no signs of use or wear.
Original packaging: The item must be in its original packaging, including all tags, instructions, and accessories that came with it.

Products Exempt from Returns

Certain types of products are exempt from our return policy. These include, but are not limited to:

Perishable products: Food, flowers, newspapers, or magazines are not eligible for return.
Intimate or sanitary items: For hygiene reasons, we do not accept returns of intimate or sanitary products.
Hazardous materials: Products containing hazardous materials, flammable liquids, or gases are not accepted for return.
Other non-returnable items:
- Gift cards: Gift cards are non-returnable.
- Downloadable software products: Once downloaded, these cannot be returned.
- Health and personal care items: Some health and personal care products are not eligible for return.

Partial Refunds

There are certain situations where only partial refunds will be granted. These include:

Books: If the book shows obvious signs of use.
Physical media: Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
Damaged items: Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
Late returns: Any item returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your return, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.

Approval of Refunds

If your return is approved, we will process your refund and a credit will automatically be applied to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment service provider.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

Check your bank account: Ensure that the refund has not been reflected in your account.
Contact your credit card company: It may take some time before the refund is officially reflected.
Contact your bank: Often, there is a processing time before the refund appears in your account.

If you have completed all these steps and still have not received your refund, please contact us via email.

Sale Items

Please note that only regular-priced items can be refunded. Unfortunately, sale or promotional items are non-refundable. If you have purchased an item on sale and wish to return it, you will not receive a refund, but you may opt for an exchange if the item is defective or damaged.

Exchanges

At Zamia L.L.C., we only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us or contact a sales advisor to coordinate the process.

Gifts

If the item you wish to return was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves first, we will send a refund to the person who made the original purchase, and they will be notified of your return.

Shipping Returns

Shipping Costs: The shipping costs for returning your item are your responsibility. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Therefore, we recommend you consider the cost of shipping when deciding to return an item.
Shipping Recommendations: If you are returning an item valued over $75, we strongly recommend that you use a trackable shipping service or purchase shipping insurance. This ensures that your returned item arrives at our facility safely. We cannot guarantee that we will receive your return if you do not use a secure shipping method.

Contact

If you have any questions about our refund policy, the return process, or any other aspect related to your purchase, please do not hesitate to contact us. You can reach us through our sales advisors.

We appreciate your understanding and cooperation in this process. At Zamia L.L.C., we are committed to ensuring your satisfaction and resolving any issues that may arise with your purchase. Your trust is very important to us, and we will do our best to ensure that your shopping experience is positive.

Acceptance of the Policy

By making a purchase on our site, you agree to comply with this Refund Policy. We reserve the right to modify this policy at any time, so we recommend that you review it periodically to stay informed of any changes.

Thank you for choosing Zamia L.L.C. and for your trust in our products and services. We are here to help you with anything you need.