Shipping Policy
At Zamia L.L.C., we are committed to providing you with the best shopping experience possible. To achieve this, we have established clear and transparent shipping policies. Below, we invite you to carefully read our policies so that the shipping process is easier and more efficient for both you and us.
How much does shipping cost?
We are pleased to inform you that the cost of shipping is completely free. At Zamia L.L.C., we believe customer satisfaction is paramount, and therefore, we do not want shipping costs to be an obstacle to enjoying our products. This free shipping policy applies to all orders made through our website, regardless of the total purchase amount.
How long will it take to deliver my order?
Deliveries to Major Municipalities
If you are located in one of the major cities in Colombia, you can expect to receive your order within 1 to 3 business days after we dispatch your purchase. Delivery time may vary depending on factors such as:
- Product availability: If any of the products you requested are not available at the time of your purchase, this could delay shipping.
- Weather conditions: In the case of adverse weather conditions, deliveries may be affected.
- Holidays: During holidays or high-demand periods such as Black Friday or the holiday season, delivery times may be extended.
Deliveries to Other Locations
If you are not in a major municipality, do not worry. We send your products through a reliable shipping company. Your order will arrive within 1 to 3 business days after we dispatch your purchase. Just like deliveries to major cities, delivery time may be affected by factors such as product availability, weather conditions, and holidays.
Tracking Your Order
To keep you informed about the status of your order, we will provide you with the tracking number once we dispatch your purchase. With this number, you can track your order in real-time through the carrier's website. This will allow you to know the location of your package and the estimated delivery date.
Exchanges and Returns
If you wish to exchange or return your order, we invite you to review our exchange and return policy, which is available on our website. Be sure to follow the indicated steps to ensure a smooth and hassle-free process.
Customer Service
If you have any questions or concerns about our shipping policies, do not hesitate to contact our customer service team. We are here to help and resolve any doubts you may have. You can contact us through the following channels:
- Email: Send your inquiries to atencion@zamia.com, and we will respond as soon as possible.
- Phone: Contact our business advisors, and our team will be available to assist you.
- Live Chat: Visit our website and use the live chat function to speak directly with a customer service representative during our business hours.
Commitment to Customer Satisfaction
At Zamia L.L.C., your satisfaction is our priority. We strive to provide quality service and products that meet your expectations. If at any time you feel that we have not met our standards, we encourage you to let us know. We are committed to continuous improvement and to providing you with the best shopping experience possible.
Modifications to Shipping Policies
We reserve the right to modify these shipping policies at any time. Any changes will be posted on our website, and we recommend that you review our policies periodically to stay up to date with any updates. If we make significant changes, we will notify you through a notice on our site or via email.
We sincerely appreciate your trust in Zamia L.L.C., and we hope you enjoy your shopping experience with us. Your support is essential to our growth and continuous improvement. We are here to serve you and make your shopping experience as pleasant as possible.
Thank you for choosing Zamia L.L.C.! We are excited to serve you and hope you enjoy our products. If you have any questions or need further assistance, do not hesitate to contact us. Happy shopping!